Shipping Policy

At Shaya, we are committed to delivering your orders safely and on time. Please read our shipping policy below.

Order Processing

• All orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation message with tracking details (where available).

Delivery Time

Estimated delivery times are:

• Major Cities (Pakistan): 2–4 business days

• Other Areas: 3–7 business days

Delivery times may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

• Free shipping
  

Order Tracking

If tracking is available, you will receive your tracking information once your order has been dispatched.

Delivery Attempts

Our courier partner will make delivery attempts at the provided shipping address. If the order cannot be delivered due to an incorrect address or unavailability of the recipient, additional delivery charges may apply for re-shipment.

Damaged or Missing Orders

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery. We will investigate the issue and provide an appropriate solution as quickly as possible.